DrugFAM helpline support

839. Karen Golden (Lancashire)

Karen Golden, from Lancashire, has devoted over 680 hours per year to ‘DrugFAM’ for the past five years, after seeking help from them herself when her son was struggling with drug addiction.

Karen joined the organisation’s telephone helpline team in 2013 and demonstrates immense personal resilience by speaking with other indirect victims of addiction. Her volunteering during the weekends and unsociable hours supports families, friends and partners affected by someone else’s drug or alcohol misuse, including those bereaved by addiction. Her time contributions have been instrumental to the helpline being extended to 9pm every evening, seven days a week, 365 days a year.

In a personal letter to Karen, Prime Minister Theresa May said:

“Your work with ‘DrugFAM’ is transforming the lives of those affected by their loved ones’ drug and alcohol use. Your desire to share your own personal experiences with others is a testament to your own resilience and by giving so much of your time and expertise to the charity’s helpline, you are ensuring more people can gain invaluable support all year round.”

Karen (right of the PM) received her award from the Prime Minister at a reception for DrugFAM in Downing Street. Fellow Point of Light winner Gill (left of the PM) also received her award for her work with DrugFAM.

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The daily Points of Light award recognises outstanding individual volunteers - people who are making a change in their community.

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